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When a problem occurs, most often you're "under the gun", stressed and short on time.  (Who isn't these days?)  To solve your problem, you need the right mind-set. And, you may find it beneficial to apply an organized approach to problem solving. These will get you started.

Positive Mental Energy 
 

Be honest now. How often do you ask for and/or receive referral leads?  You should do it often, and in right manner. "It makes me feel great to know you are pleased. Joe, is there anyone you might suggest I contact who might also use my services?"   
 

You'll find it easier to motivate prospects if you memorize and apply powerful words and phrases. These work:
"
What customers keep telling us about..."
"What customers keep telling us about our dealership is that we have the best service they have ever had from any other dealer organization. We are proud of this."

Confidence, positive attitude and the passion to perform can give you and your team the edge to overcome any odds - even if no one else thinks it is possible. It enhances your self-confidence and your certainty of success among those with whom you work and your customers.