Lynn Sessa's blog

Always a confusing topic…… Actually it only becomes confusing when the terms are not used in the strictest sense.

What is the definition of both?

dAlways a confusing topic…… Actually it only becomes confusing when the terms are not used in the strictest sense.

What is the definition of both?

When a problem occurs, most often you're "under the gun", stressed and short on time.  (Who isn't these days?)  To solve your problem, you need the right mind-set. And, you may find it beneficial to apply an organized approach to problem solving. These will get you started.

Positive Mental Energy 
 

Be honest now. How often do you ask for and/or receive referral leads?  You should do it often, and in right manner. "It makes me feel great to know you are pleased. Joe, is there anyone you might suggest I contact who might also use my services?"   
 

You'll find it easier to motivate prospects if you memorize and apply powerful words and phrases. These work:
"
What customers keep telling us about..."
"What customers keep telling us about our dealership is that we have the best service they have ever had from any other dealer organization. We are proud of this."